Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain with in 7-15 Business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@adylix.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

No Exchanges

At Adylix, we take pride in providing luxury lingerie designed with the finest craftsmanship and attention to detail. Due to the intimate nature of our products, we maintain a strict No Exchange policy to ensure hygiene, quality, and customer safety.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear images, and we will re-deliver the the replacement product within 5-7 business days.

Shipping returns

To return your product, you should mail your product to: Sales@adylix.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We deliver products within 5-7 business days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.